SAME DAY EXPRESS DELIVERY

Terms And Conditions

Gift Card

  • Use of the Lane Crawford Gift Card (“GC”) is subject to the following Terms and Conditions of Use.
  • The GC denominated in Hong Kong Dollars is redeemable by the GC holder as full or part payment for goods and services in Lane Crawford stores in Hong Kong, online at Lane Crawford’s Hong Kong website, but not at affiliated boutiques in Hong Kong. A GC denominated in RMB is redeemable by the GC holder as full or part payment for goods and services in Lane Crawford stores in China and online at Lane Crawford’s China website but not at affiliated boutiques in China.
  • This GC cannot be used to purchase any goods manufactured by Apple & Samsung.
  • The user must RECORD the GC SERIAL NUMBER AND KEEP IT IN A SECRET AND SECURE PLACE.
  • The user must maintain secure possession of the GC and keep the PIN secret at all times. Lane Crawford’s Companies are not responsible or liable for any losses the user may incur if the GC is used without their permission.
  • GC with a registered cardholder does not have an expiry date. Anonymous GC is valid for three (3) years from date of purchase.
  • The Lane Crawford Rewards GC is valid for twelve (12) months from the official date of quarterly release.
  • Any remaining GC balance will be cancelled upon the expiry date.
  • The user can check the balance and expiry date of the GC at lanecrawford.com.cn/info/gift-card/ or in store by enquiry through customercare@lanecrawford.com.
  • Lane Crawford Reward Points cannot be accrued when redeeming the GC in respect of the value of the GC but will be accrued in respect of the value of transaction net the value of the GC.
  • The GC may only be used for personal purchases and cannot be used for any commercial or promotional purpose unless authorized by Lane Crawford in writing.
  • Any return or exchange of goods purchased with this GC will be subject to Lane Crawford Refund and Exchange Policy which may be accessed at Return and Exchange.

If a customer violates the Terms and Conditions of use of the GC or Lane Crawford’s Return and Exchange Policy or Lane Crawford Store Operations Policies (including without limitation demonstrating a high incidence of returns of Merchandise after purchase) or engages in inappropriate behavior (including without limitation abuse of Lane Crawford staff) or illegal activities (including parallel importing or passing off of Merchandise purchased at Lane Crawford) , the customer may suffer the following consequences:

  • Customer may be black listed by Lane Crawford and future customer refused;
  • Return or exchange of Merchandise may be declined;
  • Customer who is a holder of a Membership Card may be disqualified from Lane Crawford Privilege Programme together with members resident at the same address as the Customer;
  • Customer and any individual resident at the same address as the Customer may be refused membership of the Privilege Programme.

The decision as to whether a Customer has violated the Terms and Conditions of Use of the GC, the Return and Exchange Policy or the Lane Crawford Store Policies including without limitation engaged in inappropriate behavior or illegal activities remains within Lane Crawford’s sole discretion and its decision shall be final. Suspected illegal activities will be referred to Lane Crawford’s legal department for further investigation and action.

  • If found, please return GC to any Lane Crawford stores in Beijing, Chengdu or Shanghai.
  • Lane Crawford (Hong Kong) Limited reserves the right to change these Terms and Conditions at any time without prior notice.
  • LCJG Limited, the holding company of Lane Crawford reserves the right of final decision in case of any dispute.
  • The Terms & Conditions of the GC are governed by the laws of the People's Republic of China and any dispute shall be referred to the Courts of China.

Digital Gift Card

  • Use of the Lane Crawford Digital Gift Card (“Digital GC”) is subject to the following the Terms and Conditions of Use.
  • Use of the Digital GC is subject to the Terms and Conditions of Use of the Lane Crawford Gift Card (“GC”), and the following terms:
    • The Digital GC denominated in Hong Kong Dollars may be redeemed by the Digital GC holder as full or part payment for goods and services in Lane Crawford stores and online at Lane Crawford websites, but not at Lane Crawford affiliated boutiques in Hong Kong. A Digital GC denominated in RMB may redeemed by the Digital GC holder as full or part payment for goods and services in Lane Crawford stores in China and online at Lane Crawford’s China website.
    • A Digital GC denominated in RMB may be exchanged for a Digital GC denominated in Hong Kong dollars on collection at the customer’s option. A Digital GC denominated in Hong Kong dollars may only be used in Lane Crawford Stores in Hong Kong and online at Lane Crawford’s Hong Kong website.
    • A Digital GC denominated in Hong Kong dollars may be exchanged for a Digital GC denominated in RMB on collection at the customer’s option. A Digital GC denominated in RMB may only used in Lane Crawford Stores in China or online at Lane Crawford’s China website.
    • The exchange amount on the Digital GC will be equal to the original amount denominated on the Digital GC e.g. an original amount HKD 100 on the Digital GC may be exchanged for RMB 100 and vice versa.
  • The Digital GC holder is solely responsible for the proper use of the Digital GC. The holders agrees to indemnify and hold Lane Crawford harmless for any direct losses, liabilities, damages, expenses and reasonable costs (including without limitation reasonable attorney fees and court costs) incurred by Lane Crawford arising from or related to any claims arising from the holder’s negligence, willful misconduct or fraudulent behavior in connection with to the use of Digital GC and/or the information and/or metadata on the Digital GC. The Holder acknowledge s that any such misuse of the Digital GC will also be deemed a violation of the Terms and Conditions of use of the GC.
  • Due to factors beyond Lane Crawford’s control which may arise in connection with the use of digital applications and related software, the usable balance shown on the Digital GC may not reflect the true balance of the account from time to time. For the avoidance of doubt, the usable balance stored in Lane Crawford system will be deemed as the final and true balance on the account.
  • Lane Crawford reserves the right to replace the Digital GC with the physical GC at any time without notice and without liability.

Shopping Vouchers

In Store

  • Lane Crawford Shopping Vouchers are redeemable by the bearer upon presentation in payment for goods / services sold only in Lane Crawford stores in Hong Kong until the expiry date on the Voucher.
  • Lane Crawford Shopping Voucher is not issued or redeemable against goods/services purchased online at lanecrawford.com unless otherwise stated in terms and conditions of the Voucher or Promotion pursuant to which Voucher is issued.
  • Lane Crawford Shopping Voucher can only be redeemed for qualifying purchases of goods or services above the minimum purchase amount specified in the terms and conditions on the face of the Voucher or Promotion pursuant to which the Voucher is being issued.
  • Lane Crawford Shopping Voucher cannot be used in conjunction with any other promotional offers, except Lane Crawford Privilege Card discount or bonus points programme if applicable. For Lane Crawford Privilege Card holders, minimum purchase amount for qualifying transactions to receive the Voucher is calculated after deduction of Privilege Card regular discount i.e. on the net purchase amount.
  • Privilege Card discount (if applicable) is calculated on the original purchase transaction amount and the next purchase transaction amount net the value of the Voucher. Privilege Bonus Points (if applicable) are accrued in respect of the value of the original purchase transaction amount and the next purchase transaction amount net the value of the Voucher.
  • Lane Crawford Shopping Voucher cannot be redeemed against purchases of sale items, products manufactured by Apple, cosmetics, concession items or the purchase of a Lane Crawford Gift Card or where a qualifying minimum purchase amount is specified and not reached.
  • Only one Lane Crawford Shopping Voucher can be used per transaction and must be redeemed for full face value.
  • Lane Crawford Shopping Voucher cannot have additional value added after issuance or activation.
  • Lane Crawford Shopping Voucher cannot be redeemed, returned, exchanged or refunded for cash or other goods.
  • No value on the Lane Crawford Shopping Voucher can be transferred to another Shopping voucher.
  • Lane Crawford is not liable for and will not replace any lost, stolen, defaced or damaged Lane Crawford Shopping Vouchers.
  • A damaged or defaced Lane Crawford Shopping Voucher cannot be redeemed.
  • Lane Crawford will not accept a photocopy or any form of copy of the Lane Crawford Shopping Voucher for redemption.
  • No exchange or refund will be made for a transaction or purchase made with a Lane Crawford Shopping Voucher, except to the extent required by applicable law.
  • Lane Crawford Shopping Voucher may only be used for personal purchases and cannot be used for any commercial or promotional purpose or any other purpose whatsoever unless authorized by Lane Crawford in writing.
  • Lane Crawford (Hong Kong) Limited reserves the right to change these Terms & Conditions at any time without prior notice.
  • LCJG Limited, the holding company of Lane Crawford reserves the right of final decision in case of any dispute.
  • The Terms & Conditions of the Lane Crawford Shopping Voucher are governed by the laws of Hong Kong SAR and any dispute shall be referred to the Courts of Hong Kong SAR.

Online

  • Lane Crawford Online Shopping Voucher is redeemable only at lanecrawford.com until the expiry date on the Voucher.
  • Lane Crawford Online Shopping Voucher is not redeemable in store.